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    Freshworks

    Freshdesk (Customer support software for ticketing, automation, and self-service)

    Freshdesk (Customer support software for ticketing, automation, and self-service)

    Overview

    Freshdesk provides omnichannel support with ticketing, AI bots, and knowledge bases. Free for unlimited agents, growth at $15/agent/month.

    Features

    Features:

    Multi-channel ticketing

    AI-powered Freddy bot

    Self-service portal

    Collision detection

    Time tracking

    CSAT surveys

    Integrations with 1,000+ apps

    Reporting and analytics

    Plans & Pricing

    Free: Unlimited agents

    Growth: $15/agent/month (annual)

    Pro: $49/agent/month (annual)

    Enterprise: $79/agent/month (annual)

    Pros & Cons

    Pros:

    Scalable for any business size.

    Intuitive interface.

    Strong automation.

    Free plan generous.

    Good mobile app.

    Cons:

    Advanced features in higher plans.

    Customization limited in free.

    Reporting basic in lower tiers.

    Onboarding can be slow.

    Dependency on Freshworks ecosystem.
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