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    Freshworks

    Freshworks AI (AI for CRM and customer engagement)

    Freshworks AI (AI for CRM and customer engagement)

    Overview

    AI-powered CRM and customer experience platform

    Features

    .CRM AI features
    .Customer engagement automation
    .Predictive analytics
    .Lead scoring
    .Omnichannel integration
    .Self-service bots
    .Advanced reporting
    .API access
    .Custom workflows
    .Mobile support

    Plans & Pricing

    .Freshsales Growth: $15/user/month
    .Pro: $39/user/month
    .Enterprise: $69/user/month
    .Free trial: 14 days
    .Custom solutions

    Pros & Cons

    .Pros:
    1. Affordable CRM plans
    2. Strong customer engagement automation
    3. Easy onboarding
    4. Powerful integrations
    5. AI-powered lead scoring
    6. Rich mobile support
    7. Detailed analytics
    8. Fast setup
    9. Frequent updates
    10. Good support resources
    Cons:
    1. Best analytics in higher plans
    2. UI may require adaptation
    3. Some features need customization
    4. Feature set varies by tier
    5. API access limited on low plans
    6. Learning curve for personalization
    7. Add-ons needed for omnichannel
    8. Limited third-party integrations
    9. Reporting needs improvement
    10. Minor bugs in automation
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