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    Gong

    Gong (AI for sales conversation analytics)

    Gong (AI for sales conversation analytics)

    Overview

    Sales conversation analytics powered by AI

    Features

    .AI-driven conversation analytics
    .Call transcription and sentiment analysis
    .Sales coaching insights
    .Deal progression tracking
    .Automated note-taking
    .Performance dashboards
    .Real-time call scoring
    .Email and CRM integration
    .Custom metrics and reporting
    .Role-based access

    Plans & Pricing

    .Custom pricing
    .Typical range: $120/user/month for SMB
    .Enterprise pricing available
    .Free demo/trial by request

    Pros & Cons

    .Pros:
    1. Deep conversation analytics
    2. Accurate call transcriptions
    3. Sales coaching at scale
    4. Real-time AI insights
    5. Easy CRM integration
    6. Performance dashboards
    7. Team activity tracking
    8. Customizable reporting
    9. Robust security and privacy
    10. Scalable for large sales teams
    Cons:
    1. Pricey for small firms
    2. Requires training for deep insights
    3. Some features only in enterprise edition
    4. No published free tier
    5. Learning curve for admins
    6. Custom metrics setup complex
    7. Frequent UI updates
    8. Phone support limited
    9. Analytics can be overwhelming
    10. Documentation could improve
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