1 0

    Zendesk

    Zendesk AI (AI for customer support automation)

    Zendesk AI (AI for customer support automation)

    Overview

    AI automation for customer support and ticketing

    Features

    .Smart customer support automation
    .AI-powered ticket routing
    .Self-service bots
    .Predictive analytics
    .Sentiment analysis
    .Workflow automations
    .Omnichannel integrations
    .Feedback management
    .Performance metrics
    .Multi-language support

    Plans & Pricing

    .Suite Team: $55/user/month
    .Suite Growth: $89/user/month
    .Suite Professional: $115/user/month
    .Suite Enterprise: $169/user/month
    .30-day free trial
    .Custom enterprise solutions

    Pros & Cons

    .Pros:
    1. Efficient ticket routing
    2. Powerful self-service automation
    3. Multichannel support
    4. Quick integration
    5. Performance analytics
    6. Scalable for large teams
    7. Rich documentation
    8. No-code workflows
    9. Regular updates
    10. Community support
    Cons:
    1. Top AI features only on higher plans
    2. Learning curve for configuration
    3. Price may be high for small teams
    4. Occasional ticket delays
    5. Customization somewhat limited
    6. Reporting could be more granular
    7. Setup complexity for omnichannel
    8. Some features require add-ons
    9. Native integrations limited
    10. Email support not 24/7
    View full details