Contact and Support

Contact Support

This page explains when public users and pre-registration vendors should contact ITMart24 support and what information to include when submitting a request.

Last updated April 20, 2026 Aligned with ITMart24 marketplace standards
Public support Pre-registration vendor help Structured ticket details

When to contact support

  • General inquiries about the website or marketplace experience.
  • Technical issues such as broken pages, access problems, or website errors.
  • Listing errors, incorrect public information, or content issues visible on the storefront.
  • Pre-sales or pre-registration vendor questions about onboarding, eligibility, or marketplace participation.

Required ticket details

  • Your name and email address.
  • A clear issue description or question.
  • The affected page or listing URL where relevant.
  • Screenshots or other evidence that helps explain the issue.

Submission guidance

  • Write a concise summary and include only the information needed to investigate the issue.
  • If the issue relates to a vendor listing, include the vendor name and listing URL where possible.
  • If the issue is security-related or abusive, use the dedicated reporting pages instead of a general support request.

Vendor dashboard support after login

Once a vendor is approved and logged in, dashboard support should be used for account-specific requests, listing operations, and internal workflow assistance.

Already a vendor?

Approved vendors should use the dashboard support option after login for account-specific tickets, listing operations, and internal requests.