Refund Policy

Refund responsibility

Most product and service refunds on ITMart24 are handled directly by the vendor. ITMart24 operates as a marketplace and does not ordinarily process, approve, reject, or control refunds on behalf of third-party vendors unless explicitly stated otherwise for a specific offering.

Because many marketplace offerings are digital, license-based, instantly delivered, activated immediately, or service-driven, refunds are not automatic and are reviewed according to the vendor's published terms, the actual delivery status, and the evidence provided by the buyer.

Vendor obligations

• Vendors must clearly display their refund policy, cancellation terms, and any eligibility limitations on their website, checkout flow, product page, or order documentation.
• Vendors must honor the refund terms they publish and must respond to legitimate buyer issues within a commercially reasonable timeframe.
• Vendors are responsible for accurately describing product delivery timelines, activation terms, licensing scope, renewals, and service commitments.

Situations where a refund may be considered

• The buyer was charged but the product, license, or service was not delivered within the promised timeframe.
• The delivered item is materially different from the published listing, plan description, or confirmed scope.
• A duplicate payment or accidental repeat billing occurred.
• A technical issue on the platform or vendor side prevented access and the issue could not be reasonably resolved.
• The vendor approved the refund or failed to provide a reasonable and timely response during review.

Common non-refundable situations

• Change-of-mind requests after a digital license key, download, access credential, or implementation work has already been delivered.
• Requests based on lack of compatibility, preference, or feature expectations that were not represented in the listing.
• Consumable, one-time-use, trial, setup, onboarding, or custom configuration work already completed.
• Violations of vendor terms, abuse of support, fraud signals, or misuse of delivered access.
• Marketplace subscription plans are generally non-refundable once activated because access and benefits begin immediately, except where the buyer was charged but the subscribed product, license, or service was not delivered within the promised timeframe, a duplicate payment or accidental repeat billing occurred, or a technical issue on the platform or vendor side prevented access and the issue could not be reasonably resolved.

ITMart24 role in disputes and escalation

ITMart24 may act as a non-binding facilitator when a buyer and vendor cannot resolve a refund or service dispute directly. Our role is limited to helping clarify facts, encouraging communication, and supporting marketplace trust and compliance standards.

• We may contact the vendor for clarification, delivery proof, or confirmation of the vendor's stated refund position.
• We may request supporting details from the buyer, including order information, screenshots, error logs, or communication records.
• We may flag vendors internally for poor refund practices, repeated non-responsiveness, misleading policy disclosures, or trust and safety concerns.
• If a vendor fails to resolve legitimate issues appropriately, ITMart24 may reduce listing visibility, suspend one or more listings, or terminate the vendor account in line with marketplace policy enforcement.

Timelines and supporting information

Refund or dispute requests should be submitted as soon as possible and ideally within 7 calendar days of the issue becoming apparent, unless a different period is stated by the vendor or product page.

Please include order details, invoices, screenshots, error messages, delivery evidence, communication history, and a short explanation of the issue so the matter can be reviewed efficiently.

No guarantee clause

• ITMart24 does not guarantee that a refund request will be approved.
• ITMart24 does not guarantee any specific dispute resolution outcome between a buyer and a vendor.
• Any marketplace intervention, visibility adjustment, listing restriction, or account action is separate from the vendor's financial obligation to the buyer.