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    Freshworks

    Freshdesk AI (AI for ticketing and customer query resolution)

    Freshdesk AI (AI for ticketing and customer query resolution)

    Overview

    Freshdesk AI automates ticketing, query resolution, and provides intelligent support workflows.

    Features

    . Automated ticketing
    . Query resolution AI
    . Multi-channel support
    . Agent assistance

    Plans & Pricing

    . Growth ($15/month)
    . Pro ($49/month)
    . Enterprise ($79/month)
    . Trial: 21 days

    Pros & Cons

    Pros:
    . 1. Affordable pricing tiers
    . 2. Automates ticket handling
    . 3. Easy-to-use interface
    . 4. Supports multiple channels
    . 5. Scales with business

    Cons:
    . 1. Limited advanced AI features
    . 2. Lower tiers lack automation
    . 3. Setup required for integrations
    . 4. Enterprise cost may rise
    . 5. Limited offline support
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