Retently

Retently is customer feedback software from Retently for teams that need software aligned with this category's operational workflow. It belongs in the Customer Feedback Software collection because the product description, feature set, and commercial positioning align with buyers comparing tools in this segment rather than general-purpose software. Shoppers in this category usually need focused workflow support, clearer operational controls, and fit for the specific process the software is designed to manage.

Retently is a dedicated Net Promoter Score (NPS) and customer feedback platform that enables businesses to measure, analyze, and improve customer loyalty. Designed for SaaS, eCommerce, and service companies, Retently provides automated NPS surveys, advanced analytics, and customer segmentation tools. The platform supports email, in-app, and link-based surveys, allowing businesses to collect feedback at key customer journey touchpoints. Its real-time dashboards, automation workflows, and churn prediction tools help teams proactively improve customer retention.. The source material highlights capabilities such as Automated NPS survey distribution, Customer segmentation and targeting, Real-time dashboards and analytics, and Workflow automation tools. Those capabilities matter because buyers comparing products in this category often need a tool that improves consistency, reduces manual coordination, and provides more structure around recurring work. When the product clearly supports the target workflow, it becomes easier for teams to evaluate suitability against internal operating requirements and expected rollout complexity.

Retently is best assessed in terms of workflow fit, deployment expectations, pricing visibility, and day-to-day usability for the intended audience. Retently follows a cloud / saas delivery model based on the available source material. Team buyers should still confirm how the product handles shared access, role controls, and operational oversight. Implementation and extensibility requirements should be checked against the vendor's current setup and support model. In practical terms, the documented features indicate that the product can support category-specific tasks, buyer comparison needs, and implementation decisions without relying on unsupported assumptions about adjacent use cases.

The marketplace price for this listing is 49. Starter Plan at $49/month billed annually, Growth Plan at $109/month billed annually, and Enterprise Plan pricing on request. This keeps the Shopify price field numeric and comparable while leaving the detailed plan context inside the pricing metafield for shoppers who need extra commercial clarity. Buyers should still review plan conditions, usage thresholds, contract terms, and any service limitations on the official site before making a final purchase decision.

From a marketplace perspective, Retently stands out for documented relevance to customer feedback software buyers, a visible feature set, and a neutral presentation that supports comparison shopping. At the same time, organizations should validate final fit against deployment preferences, integration needs, governance requirements, and the scale of the workflow they expect the software to handle. That keeps the listing clear, practical, and trustworthy for buyers evaluating software options in this category.